Real time Analytics to most challenging business questions at scale
Dopplr is an end-to-end business analytics factory that takes the overhead of building, maintaining, and keeping it a cutting edge with a fast-changing technology landscape.
Customer Experience Platforms should enable intelligence on every engagement / touch point of a customer with the product / service leading to improved acquisition, Service and Retention
Business Impact
Customers who had the best past experiences spend 140% more compared to those who had the poorest experience.
In Subscription based businesses, Customers who rated top 2 experience scores would have 74% chance of remaining a member for another year
Use Cases:
Customer Segmentation
Customer Acquisition
Customer Reviews Analysis
NPS Analysis
Optimal Purchase Path
Customer Service(OTIF)
Guest Complaints
Customer Data Platform
Target Personas: CEO | CMO | CSO
